Originally Posted by
prvelasco
You see what I mean? is this the right way to answer to a customer? I just wrote a thread in the suggestions forum... I only wanted to say the things I am not happy with. My intention, as I already wrote before, is not to fight, is not to attack you and of course is not to make you mad. I don't know what happened with you, but this is actually the things some people don't like about the customer support. I expected to have a right reply. A reply where you can explain me a little bit of the things you think and the troubles you are having with the bot and the programming thing. But instead, you took this as an attack to you. You took this personal, as if I wanted to fight which is not... I don't think this is the way I would receive an answer from other companies, to their customers....
I wrote a lot of things and the only thing that you actually read was "Sometimes is that Cipsoft has uptades and we have to wait 3-4 days until you are able to make the update for the windbot."... that was the only thing you cared about of my whole text.
I don't want to fight and, of course, I don't want to stop using bot. I won't stop using bot because, as I said, you are the only bot that I trust. I will be using the bot even if I receive this kind of replies from the Moderators. Even if you are being rude and if you don't treat me well. But I will still be an unsatisfied customer, as many others. You have goods things and bad things, as everyone. As me, of course.
Sometimes, we need someone to tell us, IN A PROPER WAY, without fighting, the things that we can change. To improve. To get better.
I tried to write my thread in the best way I could. I am trying to write this reply in the best way I can. Unfortunately, It doesn't change anything if I just write it in a proper way or if I just insult you and curse you. You will have the same reaction in both ways. That's a shame because, the last thing I wanted to is to make you mad/angry.
Anyway, thanks for reading my thread.
Have a good day